Call Centre Outsourcing Services

Call Centre Outsourcing Services

Outsourcing your call centres involves having the customer service base abroad, drastically reducing costs for your business. By outsourcing call centres you are paying less for call handlers, less for office space and the latest technology, whilst still retaining a high-quality service for your customers and brand.

Why Use An Outsourced Call Centre?

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Reduce your call centre costs

There is no need to pay for people, offices or technology when outsourcing call centres which keeps your business costs lower.

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Dedicated customer service centre

Ensure your consumers remain happy and loyal to your brand with committed call handlers based in your outsourced call centre.

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Run a successful outsourcing business model

Rather than focusing on customer services, outsourcing allows you to concentrate on the core objectives for your business and brand.

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Our Call Centre Outsourcing Services

Although it may seem an obvious benefit, outsourcing call centres can massively reduce staffing and equipment costs. Outsourcing to an offshore call centre, such as in Sri Lanka, is much less expensive and cost effective – therefore hailing great benefits for your company and brand to focus more of its money elsewhere. You also don’t need to pay for any office space and its associated costs, as well as any technology, phones and headsets which are required for quality call centres. Instead of spending your budget on customer services, it can be spent on the business itself when opting for outsourcing call centres.

With a call centre dedicated to customer service, your clients will remain loyal to your business as they can ask for professional help, queries or questions; especially important during the peak hours for calls. The ability to reach more customers is easier when outsourcing, because call handlers maintain their principal focus to ensure as many people as possible can receive help or advice when needed, keeping your customers happy.

Outsourcing your call centre will give you more time to focus on building and growing your brand, without having to worry about the customer service side of the business. Outsourcing will increase efficiency for your company, whilst the efficiency of customer service remains professionally handled. Remain focused on the core objectives and goals of your business when choosing to outsource the customer service handlers; as well as increase the budget for your business model in other aspects when opting for offshore call centres.

Call Centre Outsourcing

The Benefts Of Outsourcing Your Call Centre Team

With TeamIn’s professional staff working on your customer service, your customers will remain satisfied and pleased with our friendly and helpful customer service, remaining loyal to your business.

More opportunities to reinvest in your business

More opportunities to reinvest in your business

TeamIn uses our offshore call centre based in Sri Lanka to significantly reduce costs spent in customer services. This means you can spend more money directly onto your brand to further achieve the company’s goals and key objectives.

Comfortable office space for employees

Comfortable office space for employees

TeamIn’s Sri Lankan office is a professional and comfortable working environment, inspiring staff to do their best. We provide our team with the latest, high-quality technology and equipment for handling calls in a professional and sociable manner.

24/7 Operators

24/7 Operators

TeamIn provides a round the clock customer service base, should your business require it. That means our dedicated call handlers are reaching more and more customers, helping them with any queries and questions, retaining them as loyal customers to your brand.

Save 70%

Businesses who engage in business process outsourcing (BPO) save 70% on employment costs.

Sri Lanka

What Our Clients Think

Our reputation is very important to us and how we're perceived by our clients.

Here are just a few of the things our clients had to say about our service and how we've helped them.

We're rated 5.0 Stars
TeamIn Ratings: 5 StarTeamIn Ratings: 5 StarTeamIn Ratings: 5 StarTeamIn Ratings: 5 StarTeamIn Ratings: 5 Star
Review Quotes
Review by Manager of Junk Hunters

We have outsourced all our call centre and support teams to TeamIn and the system works brilliantly. I have a setup so we can see how many calls are coming in, how quickly they're being answered and our customers looked after. It's a great operation and works very well for our business.

Junk Hunters
Review by Director of Webshape Design

As a digital and web agency we have many different websites to manage and the support we get from TeamIn is great. Attention to detail is critical and we have worked with the people at TeamIn to train them to our standards. The system works very well and we can rely on TeamIn to work seamlessly with our own in-house team.

Webshape Design

Related Services

Along with our Call Centre Outsourcing services we can help with many other areas of your business that require teams.

Please take a look and explore below:

Our Services Back Office Support Services Find Out More

Back Office Support Services

An efficient team to help with all the paperwork
Our Services Outsourcing Customer Services Find Out More

Outsourcing Customer Services

A scalable team to deal with your customers requirements
Our Services Virtual Receptionists Find Out More

Virtual Receptionists

Our trained team can help answer calls and direct your clients

Our Blog Posts

Read more about Call Centre Outsourcing solutions and how we can help grow your team.

Frequently Asked Questions

How do I get started with TeamIn?
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How is outsourcing to Sri Lanka good for my business?
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What services do TeamIn offer?
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How do I confidentially communicate with my new employees?
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Is outsourcing to Sri Lanka through TeamIn 100% safe?
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Will my new team be proficient with English?
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What is the working environment like for employees in Sri Lanka?
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How do I start managing my staff?
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Need Help With Call Centre Outsourcing?

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Our team is ready to take your call and help grow your business!

Please contact us using the form here or by using one of these methods below:

Call TeamIn
Call us on:
020 4501 8424
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