Live Chat Agents & Outsourcing Services

Live Chat Agents & Outsourcing Services

Many customers prefer to use an online live chat function to talk to employees virtually, instead of having to wait on hold on the phone for a long time. Live chat agents are friendly professionals ready to engage online with any questions, queries or complaints that customers may have.

Why Use Live Chat Agents

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Instant Replies

Customers stay happy with instant replies from live chat agents, remaining satisfied and therefore engaged with your business.

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Highly Accessible

Live chats make it simple for more people to contact your customer support services.

Our Pricing
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Speedy Customer Feedback

Online functions allow for quicker and useful customer feedback on how the service was on their end.

More Benefits

Our Live Chat Agents Services

Live chat agents can help respond instantly to messages from customers, rather than having long wait times on hold on the phone. Customers are much more likely to stay engaged and loyal to your business if the customer service is efficient and instant, with the ease of chatting online.

Live chat functions make it much easier for more customers to reach your business by connecting with virtual agents. Lots more people can access live chats during working hours or when they’re out of the house, making customer service channels much more accessible with a bigger reach.

With live chats being based online, it can be a quick and easy way to get customer feedback on how the service was. It can often be hard to get comments back from customers, but asking straight after the live chat has ended makes people much more likely to give any feedback they may have.

Dedicated Live Chat Agents

The Benefits Of Our Live Chat Agents

Because of the ease and accessibility of live chats, the convenience of a swift, friendly service for your customers encourages them to come back to your business. No client wants to fuss about with difficult live chats, so the high-tech staff at TeamIn makes it simple for customers to use your service.

24/7 support

24/7 support

TeamIn can provide 24/7 live chat staff available to work should you wish. Being based online, our professional employees can handle more customers with their queries or complaints from around the world.

High-quality equipment

High-quality equipment

Digital live chat agents require access to the best technology available for them to successfully do their job and chat to customers needing help. TeamIn provides the latest high-quality computers and equipment for its employees to be able to work skilfully and efficiently.

Remember chat history

Remember chat history

If customers are coming back to your live chat service, TeamIn makes it easy for both sides of the chat to know what information was supplied last time. It can take a long time to listen back to phone calls, if they get recorded, but TeamIn ensures to keep live chats safely stored.

Save 70%

Businesses who engage in business process outsourcing (BPO) save 70% on employment costs.

Sri Lanka

What Our Clients Think

Our reputation is very important to us and how we're perceived by our clients.

Here are just a few of the things our clients had to say about our service and how we've helped them.

We're rated 5.0 Stars
TeamIn Ratings: 5 StarTeamIn Ratings: 5 StarTeamIn Ratings: 5 StarTeamIn Ratings: 5 StarTeamIn Ratings: 5 Star
Review Quotes
Review by Manager of Junk Hunters

We have outsourced all our call centre and support teams to TeamIn and the system works brilliantly. I have a setup so we can see how many calls are coming in, how quickly they're being answered and our customers looked after. It's a great operation and works very well for our business.

Junk Hunters
Review by Director of Webshape Design

As a digital and web agency we have many different websites to manage and the support we get from TeamIn is great. Attention to detail is critical and we have worked with the people at TeamIn to train them to our standards. The system works very well and we can rely on TeamIn to work seamlessly with our own in-house team.

Webshape Design

Related Services

Along with our Live Chat Agents services we can help with many other areas of your business that require teams.

Please take a look and explore below:

Our Services Back Office Support Services Find Out More

Back Office Support Services

An efficient team to help with all the paperwork
Our Services Call Centre Outsourcing Find Out More

Call Centre Outsourcing

Bring on board a whole call centre outsourcing all your requirements
Our Services Outsourcing Customer Services Find Out More

Outsourcing Customer Services

A scalable team to deal with your customers requirements

Our Blog Posts

Read more about Live Chat Agents solutions and how we can help grow your team.

Frequently Asked Questions

How do I get started with TeamIn?
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How is outsourcing to Sri Lanka good for my business?
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What services do TeamIn offer?
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How do I confidentially communicate with my new employees?
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Is outsourcing to Sri Lanka through TeamIn 100% safe?
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Will my new team be proficient with English?
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What is the working environment like for employees in Sri Lanka?
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How do I start managing my staff?
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Need Help With Live Chat Agents?

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Our team is ready to take your call and help grow your business!

Please contact us using the form here or by using one of these methods below:

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Call us on:
020 4501 8424
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